Party Policies

Reservations MUST be made in advance.

A $100 nonrefundable deposit and your signed policy agreement are required at the time of booking to reserve your party date.

At the time of booking client must provide package choice, activity choice, as well as theme. We cannot upgrade or change party choices after the booking date.

In order to guarantee the correct number of hosts and accommodations, head-count confirmation must be provided 7 days in advance. Parties with 20 or more children may require an additional staffing for a fee. For parties over 30 children, please speak to the party manager to discuss custom arrangements.

All parties begin and end promptly at their scheduled times. Due to party schedules, extensions of party times can only be accommodated in advance at the time of booking. You will have access to your party room 15 minutes prior to your party start time. Parties who remain in the party area past their allotted time may incur an additional fee of $50.

We will contact you to confirm your party details the week before the party. We ask that you have your number of guests and food/drink choices made at that time.

You will be charged for the number of confirmed guests, despite the actual count that day, as well as any fees for additional staff.